Athena

We appreciate your understanding that each bottle at Bluefields Decor is a unique, handcrafted piece of art. As a result, we currently have a policy of "All Sales are final." Our dedicated team puts immense effort and care into creating these one-of-a-kind treasures, making it challenging for us to accommodate returns.

To ensure a seamless experience with our upcycled decorative bottles, we prioritize a dedicated processing time for each order. Here's what you need to know about our processing time: Each upcycled decorative bottle is meticulously handcrafted with love and creativity. Due to the unique nature of our products, we require a processing time of 3-5 business days to carefully prepare your order.

Please note that our processing time does not include weekends or holidays. Orders placed on weekends or during holidays will be processed on the next available business day.

To provide transparency and convenience, shipping charges for your order will be accurately calculated and clearly displayed during the checkout process. This ensures that you are aware of the shipping rates before finalizing your purchase. We strive to offer fair and competitive shipping rates to deliver your Bluefields Decor treasures to you in a timely and reliable manner. If you have any questions or require further information about our shipping rates, please don't hesitate to reach out to our dedicated customer support team.

To keep you informed about the progress of your order, we will send you a shipment confirmation email as soon as your package is on its way. This email will include your tracking number(s) so that you can easily monitor the status of your shipment. Please allow up to 24 hours for the tracking number to become active in the carrier's system. With this tracking information at your fingertips, you can stay updated on the whereabouts of your Bluefields Decor package and anticipate its timely arrival. If you have any questions or need further assistance regarding shipment tracking, feel free to contact our dedicated customer support team.

• Domestic Shipping: We offer shipping services to addresses within the United States. Whether you're across the country or just a few states away, we'll ensure your Bluefields Decor treasures are safely delivered to your doorstep.
• San Antonio Area Local Delivery: If you reside in the 78251 area, we offer a convenient "San Antonio Area Local Delivery" option. This allows us to bring your order directly to you, ensuring a seamless and timely delivery experience.
   

Please note that we do not currently offer international shipping. We apologize for any inconvenience this may cause.

While we take utmost care in packaging and shipping your Bluefields Decor products, we cannot be held responsible for any damages or loss that may occur during the shipping process. If you receive your order in a damaged condition, we recommend following these steps: 1) Contact the shipment carrier directly to initiate a claim for the damaged items, and 2) Preserve all packaging materials and the damaged products themselves as they may be required for the claim process.

We prioritize the security of your payment information. Our online payment system employs industry-standard encryption to safeguard your personal data and ensure a secure checkout process.

We believe in open and transparent communication with our customers. If you have any questions, concerns, or feedback, our dedicated customer support team is always here to assist you. Reach out to us via email at contact@bluefieldsdecor.com and we'll respond promptly.